Refund Policy

Zero Theatre mostly sells made-to-order items. That means production usually starts shortly after an order is placed, and we do not operate like a mass-retail return warehouse.

If something arrives damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery and we’ll review it and work on a replacement, store credit, or refund where appropriate.

To help us resolve it quickly, include:

your order number
the name used at checkout
a short description of the issue
clear photos if the issue is visible

Damaged, defective, incorrect, or misprinted items

If your order arrives with a production issue or fulfillment mistake, contact us within 7 days of delivery.

If the issue is verified, we will usually offer one of the following remedies:

a replacement item
a refund to the original payment method
store credit, if both sides prefer that option

Order changes and cancellations

If you need to change or cancel an order, contact us immediately.

If production has not started yet, we may be able to update or cancel it.

If production has already started, we usually cannot stop or reverse the order.

Size issues and buyer's remorse

Because most items are made to order, we do not guarantee returns or exchanges for:

ordering the wrong size
preference changes
buyer's remorse
accidental orders

Please review the Sizing / Fit page before ordering.

If you contact us quickly and the item is unworn, unwashed, and in original condition, we may review certain requests case by case, but approval is not guaranteed.